Call Center Representative – Accounts Receivable

Overview

Employer Industry: Automotive Retail

Why consider this job opportunity:

• Competitive pay ranging from $19.00 to $21.00 per hour
• Comprehensive benefits package including medical, dental, and vision plans
• Paid holidays and PTO to support work-life balance
• Opportunities for professional development through the Lithia Learning Center
• Employee stock purchase plan and vehicle purchase discounts
• Supportive and collaborative work environment focused on personal ownership and growth

• Monitor customer accounts daily to identify aged receivables and contact customers for payment
• Maintain detailed records and reports on collection activities, updating systems and trackers as necessary
• Handle inbound accounts receivable-related calls and resolve billing issues
• Research and respond to inquiries from service and parts customers, as well as internal teams, within established service level agreements
• Perform additional duties as assigned

• High school graduate or equivalent, and must be 18 years or older
• Strong attention to detail and a sense of urgency
• Excellent written and oral communication skills
• Previous customer service experience
• Tech-savvy with the ability to operate in various systems

• Experience with outbound calls or collections is valuable
• Active listening skills to effectively understand customer needs
• Critical thinking ability to evaluate solutions and approaches to problems
• Time management skills to prioritize workload effectively

#Automotive Retail #Customer Service #Accounts Receivable #Competitive Pay #Career Growth

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