Renewal Account Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve:
Brands and retailers struggle to make real connections with consumers. It is a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn t attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official:
Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for an extraordinarily talented Strategic Renewal Account Director to join our world-class renewal sales team. You need to be someone that craves a challenge and is unafraid to constantly push outside your comfort zone. You will drive successful contract renewal outcomes across a broad territory of our largest and most complex clients. You will need to successfully coordinate with multiple internal and external stakeholders, including C-level execs, procurement, and legal teams to renew contracts and identify expansion opportunities.

We want to talk to you if you are an expert problem solver, relationship builder, and negotiator who can influence positive business outcomes.

• High confidence in defending and selling a high-ROI solution to Mid-market and emerging Enterprise clients and C-Level business contacts
• Expert delivery of business cases to highlight the value propositions of our suite or products.
• Drive conversational discovery dialogue with the customers to understand goals, reveal pain, and client requirements.
• Own contract negotiations with procurement professionals, C-level stakeholders, and client legal teams while leveraging our internal counsel to close the deal.
• Demonstrate passion and energy both externally with the customer and internally with cross functional teams.
• Consistently provide accurate weekly, monthly, and quarterly forecasts by communicating proactively with leadership throughout each phase of the renewal/sales process.

• 5+ years relative experience in SaaS sales and client success roles with a focus on account revenue retention and expansion.
• Ability to identify risk, build create and successful account plans in coordination with Sales, CS, and leadership teams to formulate strategies to retain and expand client partnerships.
• Proven ability to articulate a vision that resonates with the customer and demonstrates value.
• Experience using two-way discovery to uncover customer needs and matches solutions to those needs.
• Effectively create and articulate ROI in the negotiation process to bring the utmost value to both the consumer and Bazaarvoice.
• Experience operating in a high-visibility role with the ability to present and work alongside our Senior and Executive leadership teams (CEO, CRO, CMO).
• Ability to negotiate, influence, and build trust across all levels of large Enterprise client organizations.

$90,000 - $100,000 a year. At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe transparency and integrity build trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice s good faith belief at the time of posting. Actual…