Global Account Manager

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Position Title:

Global Account Manager

Location:

France, Remote
Company:
Vodafone Enterprise France SAS

To manage global customer relationship for a strategic US headquartered Vodafone Business International (VBI) accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service and solution offerings.

Impact on the business

• Responsible for the global account management of nominated VBI account(s) and delivery of strategic, profitable, long term business of those accounts to Vodafone
• Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Responsible for developing and implementing account strategy to ensure delivery
• Establishes appropriate relationships with Vodafone customers and leverages those relationships to win new business
• Ensures virtual team works collaboratively with all other functions within Vodafone to drive the VBI agenda and ensure alignment
• Works with OpCo corporate sales areas and Customer Fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers

Customers, supplier, and third parties

• Establishes appropriate relationships with customers and within Vodafone. Leverages those relationships to ensure maximum financial return from Vodafone customers
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/influencers up to C-Level
• Works with Operating Companies (OpCo) corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customers
• Formulates strategies to market for nominated VBI accounts in conjunction with the Propositions and industry segments area
• Assesses customer and market trends and provides timely and accurate revenue forecasting.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts
• Inputs to decisions on new propositions, product mix and services for customers. Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited)

Leadership and teamwork

• Leads the opportunity-driven account team; working collaboratively to provide direction on the service, delivery and operational relationship for nominated accounts
• Ensures customer representation at key VBI sounding boards such as Customer Advisory Board (CAB) and other key hospitality events (F1)
• Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understands up front through engagement at the right business level the customer’s strategic and operational issues.
• Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met.
• In conjunction with Marketing develops a go-to-market strategy as indicated in Account Plan based on an appropriate understanding of customer situation, its needs and industry trends.
  Leads virtual team across Operating companies, geographies, and data. Works in partnership with the Customer Success Team (but has overall account responsibility).

Innovation and…