Workforce Client Advocate

Join to apply for the Workforce Client Advocate role at ALTERNATIVE YOUTH ACTIVITIES

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Join to apply for the Workforce Client Advocate role at ALTERNATIVE YOUTH ACTIVITIES

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Workforce Client Advocates set the expectation of quality service and meaningful interactions within the communities served on a daily basis, filling a client-facing role within the organization. As the direct point of interaction with clients, WCAs assist the community by identifying client needs through both conversation and an intake process.

• The primary focus of the position is to connect clients to services and to provide follow-up interaction with clients.
• Provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served.
• Data tracking and documentation of intake information, client demographics, goals, program outline, outcomes and performance measures.
• Career guidance and counseling services for youth seeking employment.
• Education option guidance and counseling services for youth lacking a high school diploma or GED as well as secondary education information for appropriate youth.
• WCAs serve a variety of secondary roles and, with training, may be assigned to one or more programs which include but are not limited to:
  Intake and Outreach Services;
  Client Screening;
  Data Research;
  Case Management;
  Event Support;
  Inventory Tracking;
  On-site Residential Support;
  All other duties as assigned.

• Bachelor’s level education in a relevant field OR combination of experience and education, customer service experience, flexibility and ability to work with at risk youth.
• Experience answering phones.
• Ability to provide excellent customer service.
• Ability to self-start and ask for guidance when needed.
• Ability to pass the Department of Justice background check as well as DHS abuse and fraud check.

• Full Time

• $17.00 to $22.00 per hour (Depending on experience)

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales, General Business, and Education
• Industries:
  Wireless Services, Telecommunications, and Communications Equipment Manufacturing