Intake Specialist

Join to apply for the Intake Specialist role at New Horizon Counseling Center

At New Horizon Counseling Center, we're committed to providing comprehensive, compassionate care to individuals managing chronic health and mental health conditions. Through our Health Home Program, we help clients navigate the complex healthcare system and connect them with the services they need to thrive.

We are currently seeking a dedicated Intake Specialist to join our team. This position involves both office work and fieldwork/outreach across Suffolk County. If you're passionate about helping others and enjoy working in a community-based setting, we want to hear from you!

As an Intake Specialist, you will be responsible for gathering and documenting key client information, determining eligibility for the Health Home Program, and ensuring that clients have access to the resources and services they need. This role requires flexibility to conduct outreach in local communities, visit clients in the field, and collaborate with community partners.

• Conduct intake assessments in-person in different settings (hospitals, homes, shelters, office settings)
• Verify client eligibility for the Health Home Program
• Gather and accurately document client information (demographics, medical, and psychosocial)
• Perform fieldwork and outreach visits in Suffolk County to engage clients and gather necessary documentation
• Maintain organized, confidential records in accordance with HIPAA regulations
• Coordinate with internal teams and external partners to ensure smooth client enrollment and care coordination
• Participate in staff meetings and trainings
• Achieve a conversion rate comparable or above industry standard
• Provide ongoing follow-up and outreach to clients as needed

• High school diploma or equivalent required
• Strong written communication skills are essential
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment
• Previous experience in healthcare, human services, or customer service is a plus
• Bilingual (English/Spanish or other languages) a bonus
• Basic computer skills required (experience with databases a plus)

• Starting salary: $42,000/year
• Full benefits package: health, dental, vision, and retirement plans
• Paid time off, holidays, and sick leave
• Supportive, team-oriented environment

Entry level

Full-time

Other

Non-profit Organizations