Customer Success Manager

Customer Success Manager

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• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Bonus based on performance

Job Title: Customer Success Manager of Fleet Accounts

Location: Office location - Copiague, Long Island

Reports to: General Manager

Please do not call the office to inquire about the position. HR will be monitoring the applicants. This will be an in-office position. Please do not apply if you are not able to meet that requirement.

CL Visual is a design-forward, results-driven branding partner specializing in vehicle wraps, wall murals, and wide-format printing. Since 2015, we've redefined how businesses show up on the road—literally—by transforming commercial fleets into marketing powerhouses. Our core values center around creative excellence, reliable execution, and a customer experience that sets the industry standard.

The Manager of Fleet Accounts is a leadership role that blends client relationship management with project coordination, team supervision, and operational support. Acting as the primary point of contact for our vehicle wrap clients, you’ll oversee each project from intake to installation—guiding both the client experience and the internal team responsible for execution. You'll be responsible for ensuring that every touchpoint is smooth, timely, and customer-focused, while also supervising and supporting the team to deliver high-quality results, stay on schedule, and uphold company standards.

You’re not installing wraps—but you are the one making sure the process moves forward flawlessly, questions are answered before they’re asked, and every client feels supported and thrilled with the result.

• Serve as the main liaison for clients during the wrap process—onboarding, scheduling, design approvals, production, and post-install follow‑up.
• Communicate timelines, deliverables, and expectations clearly and proactively.
• Coordinate with internal teams (design, production, installation) to ensure on‑time, high‑quality execution.
• Monitor job progress, track milestones, and troubleshoot issues before they escalate.
• Maintain detailed records of all client interactions, changes, approvals, and outcomes. Keep CRM and project management systems current and accurate.
• Collect client feedback and use insights to improve future workflows and customer satisfaction.
• Support upselling of additional services or graphics packages when appropriate.

• Supervise a cross‑functional team involved in fleet wrap projects, including coordinators, designers, production staff, and installers.
• Provide daily direction, support, and accountability to ensure team members are aligned and empowered to meet project goals.
• Lead by example in maintaining a client‑first mindset and high standards of execution.
• Support team development through feedback, informal training, and participation in performance discussions.
• Foster collaboration across departments to resolve challenges and continuously improve project delivery.
• Liaise with vendors and partners as needed to ensure smooth deliverables.

• 2–5 years of experience in customer success, account/project management, or client services.
• At least 2 years of experience leading a team.
• Experience in vehicle wraps, large‑format printing, or creative/production industries is a strong plus (but not required—we’re willing to train the right person).
• Exceptional communication and relationship‑building skills.
• Highly organized with strong attention to detail and follow‑through.
• Proficient in Microsoft Office; experience with CRMs or platforms like Trello, Click Up, or  is a plus.
• Able to multitask in a fast‑paced, deadline‑driven environment.
• Proactive problem‑solver with a team‑first mindset.
• High school diploma required; additional coursework in business, communications, or project management is a plus.

• Prolonged periods sitting at a desk and working on a computer.
• Ability to occasionally lift up to 15 lbs.

• Weekly pay
• 401(k) with company match
• Medical, vision, and dental benefits starting day one
• Paid holidays, vacation, and sick time
• Company‑paid life insurance
• Volunteer time off and birthday off
• "Summer Fridays" schedule—year‑round
• A dynamic, collaborative, and design‑driven workplace
• Opportunities to grow in a fast‑scaling company that’s doing big things