Logistics Specialist

Position Summary

Seeking a RB (Returns Business) Warehouse Logistics Supervisor within the Team to lead inventory control and logistics support for Returns Business operations. This position is responsible for overseeing warehouse inventory accuracy, managing inbound shipments from overseas, ensuring timely outbound shipping to customers, and supporting the execution of both system and physical transactions of the inventory. The role involves close coordination with freight forwarders, warehouse vendors, quality assurance (QA), and the customer account management (CAM) team to ensure operational compliance, support carrier programs, and maintain end-to-end logistics traceability.

Work Schedule:

Fully on-site (9am to 6 pm)

Korean and English Bilingual

• Manage warehouse inventory accuracy and oversee daily RMA shipping execution to meet customer delivery timelines
• Handle inbound air shipments from Vietnam, track shipment progress, ensure timely receiving, and coordinate carrier pickup
• Register scrap devices in system, coordinate physical destruction, and maintain scrap tracking records for audit compliance
• Support in-house repair processes including SKU conversion and buffer stock builds through system registration, physical shipment execution, and detailed inventory tracking
• Coordinate with QA to ensure inventory quality standards and follow up on inspection results or required actions
• Work closely with CAM to reflect carrier shipping requirements, align picking logic, commit inventory movement, and support carrier-specific programs such as Reman 2.5% seed stock, FAI, and EWP
• Maintain and update records related to physical inventory movement, device repair status, and scrap disposition
• Collaborate with 3rd-party logistics and dock vendors to ensure smooth operation and timely inventory flow
• Generate regular reports on inbound shipment tracking, parts inventory status, and physical inventory actions
• Ensure compliance with import control processes by monitoring inbound shipment records for duty-related data integrity

• Bachelor's Degree in business or related field
• 5-7 years of experience in Warehouse operation, Inventory Control, or 3rd party vendor management
• Strong understanding of handling for both air and truck shipment and related documentation
• Previous experience in the telecommunications industry is a plus

• Ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers and authorized service agents
• Ability to identify business needs driving internal/external customer requests and translate into company objectives
• Experience with related systems and third-party vendor performance management
• Ability to work under minimal supervision to achieve team and individual goals
• Excellent listening, communication, and interpersonal skills
• Aptitude for fostering positive relationships and teamwork
• Familiarity with U.S. import processes and related documentation tracking
• Advanced Microsoft Office Suite experience (Excel, PowerPoint)
• Korean bilingual is highly preferred

Work is performed in both office and warehouse environments. Prolonged computer use and attention to detail; ability to handle time-sensitive deadlines, project management, and occasional extended hours. Travel varies by task.