Trade Program Manager

Overview

The Trade Program Manager is responsible for driving Trade customer experience and sales through the Container Store Trade program. This position updates program offerings to remain relevant and drives program engagement with Professional Partners in Trade. This position partners with Technology, Buying, Organizing Programs, Marketing, and Store teams to execute the programs while driving program awareness and success. This position may also interface directly with business and professional customers to foster mutually beneficial relationships and support program initiatives.

This is a full time, salaried position.

Director of Trade and In-Home Organizing

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

• Evaluates and refreshes Trade Program initiatives to maintain relevance and engagement, including the Trade administration portal and application process, and reporting metrics
• Supports the Trade program, including external communication, and internal communication and supports company initiatives and selling strategies
• Facilitates store education on program offerings, and partners on collaboration and leverage across areas to drive leads, sales, and customer experience
• Responsible for Trade program membership roster, application and approval process, and email opt‑outs; ensures team responds to all inquiries and questions within the required time limit
• Responsible for Trade Program administrative duties including Tax‑Exempt enrollment and Designer and Trade program sale reconciliations
• Supports Design Specialists with Design, feedback, and suggestions to assist with being relevant to the Trade Industry
• Actively participates in professional organizations and events as requested
• Gathers, reports, and communicates customer and partner feedback on service, program benefits, and customer experience; addresses any customer or partner complaints
• Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates
• Maintains knowledge of and ensures compliance with company policies and procedures
• Consistently arrive promptly to work the assigned schedule
• Maintain discretion related to all confidential/sensitive company and customer or partner information
• Perform other tasks and duties, as required

• College degree required
• Experience in the Custom Closet and Storage industry and/or working with design professionals is highly desired
• Demonstrated aptitude for building and maintaining effective relationships
• Attention to detail and excellent reporting and documentation skills
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Salesforce systems experience a plus
• Ability to travel up to 10% based on the business needs
• Strong computer skills: proficiency in Outlook, Excel, Word, and Power Point
• Ability to work effectively and efficiently from a remote location based on the Company Telecommuting Policy
• Position can be based in Dallas Ft. Worth metroplex or work remotely but must be available to attend meetings as needed in the corporate office located in Coppell, TX
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at…