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Claims Specialist
Job in
Coppell, Dallas County, Texas, 75019, USA
Listed on 2026-10-09
Listing for:
Telnet, Inc.
Full Time
position Listed on 2026-10-09
Job specializations:
-
Business
Accounts Receivable/ Collections
Job Description & How to Apply Below
- Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes.
- Audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify the legitimacy of claims.
- Research deductions, customer disputes, and over payments to determine whether credit is warranted or whether chargebacks/repay letters need to be issued.
- File and track freight claims with carriers, freight forwarders, and insurance underwriters.
- Negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage.
- Maintain and update claims aging reports to minimize outstanding balances.
- Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies.
- Coordinate with Accounting and Finance teams to reconcile accounts receivable (AR)/accounts payable (AP) impacts from deductions and settlements.
- Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks.
- Recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss.
- Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS).
- Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation).
- Strong negotiation and conflict-resolution skills for handling carrier and vendor disputes.
- High attention to detail and ability to interpret contracts and insurance guidelines.
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