Emergency Dispatcher - 1st Shift

Emergency Dispatcher - 1st Shift at Kings III Emergency Communications

Full Time

Start Date:

Immediate

Expiry Date: 19 Jan, 26

Posted On: 21 Oct, 25

Experience:

0 year(s) or above

Remote Job:
Yes

Telecommute:
Yes

Sponsor Visa:
No

• Customer Service
• Communication Skills
• Active Listening
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Detail Orientation
• Dependability
• Organization
• Teamwork
• Bilingual
• Typing Skills
• Problem Solving
• Time Management
• Positive Attitude
• Humor

The Role:

Emergency Dispatcher – 1st Shift

Who You Are:
You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as elevators, park areas, and more. You do not need dispatcher experience to apply; we provide extensive on‑the‑job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment.

Who We Are:

Established in 1989 and a four‑time winner of DFW Top Workplaces in 2020‑2023, Kings III is a growing, dynamic company. We’re on a mission for change – for our communities, our customers, and our company.

What You’ll Do:

• Respond to testing and emergency calls
• Answer a high volume of inbound calls from customers and vendors
• Address inquiries, provide accurate customer details, and document updates on emergency situations
• Notify the customer call list of emergent and non‑emergent situations
• Dispatch the elevator company or the appropriate authorities when necessary
• Manage multiple software programs for call handling and team communication
• Communicate updates clearly and concisely
• Provide world‑class customer service
• Follow and abide by our core values

• High school diploma or GED
• 1‑year customer service, call center, or dispatcher experience
• Availability to work weekends, holidays, and 2nd shift (3:45 pm – 12:15 am)
• Bilingual in English and Spanish preferred
• Extraordinary customer service skills that meet quality standards for services
• Excellent oral and written communication and interpersonal skills
• Exceptional active listening skills
• Working knowledge of Microsoft Word, Excel, and Outlook
• Self‑motivated with ability to work independently as well as part of a team
• Accurately type at least 35 wpm with an accuracy rate of 95% or better
• High rate of accuracy and attention to detail
• Dependable and organized
• Positive, competitive, and determined attitude
• A sense of humor is a plus; we like to have fun!

Our mission statement is simple – we provide critical communications services to help people in distress. Our Core Values are even simpler:

Our primary client base includes commercial and multi‑family real‑estate owners and property managers. The most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It’s that simple – our employees help save lives every day.

• Medical insurance with 1 HSA and 2 PPO plan options
• Dental, vision, life, short‑ and long‑term disability insurance
• 401(k) with company contribution
• Employee Assistance Program (EAP)
• Company‑paid telemedicine 24/7 access
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work‑life balance (a must!)
• Team building, company events, attendance at our annual meeting and fun night, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and is committed to maintaining a drug‑free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

• Respond to emergency calls and inquiries while providing accurate customer details.
• Dispatch appropriate authorities when necessary.
• Manage multiple software programs for effective communication.