Relationship Banker

We offer a comprehensive benefits package that includes Health, Dental, Vision, 401k match, Life Insurance, Tuition Assistance, Childcare Support, Paid Time Off (PTO), Paid Holidays (Full Time/Part Time), Sick Time, Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services), Floating Cultural Holiday, Salary + bonus plus Incentive program based on performance, Employee Growth opportunities, Employee Stock Purchase Plan, and Retirement Plan.

The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by delivering customer‑centric solutions that drive revenue growth through loans, deposits and non‑interest income, while maintaining disciplined operational objectives. The role includes a strong focus on marketing activities, customer experience management, operational risk, and partnership with internal and external stakeholders. This position supports Banking Centers within the district and may require occasional Saturdays.

• Execute proactive marketing activities for customer attraction, retention, and expansion.
• Complete assigned daily planning activities.
• Provide effective customer onboarding and engagement by strengthening new and existing relationships, introducing products and services, answering questions, and following up timely.
• Transition customers to digital solutions as a digital ambassador.
• Initiate financial‑wellness conversations to add value to customer relationships.
• Support portfolio management efforts to retain, expand and increase the number of portfolio customers.
• Assist in community outreach events to foster new business relationships.
• Utilize Converge for customer relationship management effectively.

• Ensure compliance with all applicable laws, regulations, and Comerica policies.
• Complete required compliance‑related training.
• Impact operational and risk outcomes for the retail banking role.
• Adhere to Banking Center Risk Assessment and Compliance Standards.
• Mitigate losses by following established policies and procedures.

• Develop in‑depth knowledge of consumer and small‑business products and services.
• Lead and oversee banking center activities in the absence of the Banking Manager.
• Consistently assess needs and add value to customers and prospects.
• Educate and fulfill routine and complex customer requests.
• Resolve customer complaints.
• Deepen existing relationships and add value to them.
• Apply customer‑experience guidelines and behavioral feedback as needed.
• Complete Comerica Platform Training Program.
• Provide remarkable customer service across all interactions including opening new accounts, problem resolution, telephone service, safe deposit access, etc.
• Perform routine teller transactions when required.
• Maintain customer confidentiality and protect bank operations.

• Improve collaboration across the Banking Center.
• Identify opportunities to add value to customers through partner introductions.

• Associate Degree from an accredited college OR 60 college credits OR H.S. Diploma/GED plus 3 years of customer service experience.
• 1 year of customer service experience.
• 1 year of consumer sales experience.
• 1 year of experience using Microsoft Office (Word, Excel, PowerPoint).

Category A – 100% in‑office.

Hours:

8:30 am‑5:30 pm Monday‑Friday; 8:30 am‑12:30 pm Saturday (scheduled). Salary:
To be determined based on experience.

Comerica is a financial services company headquartered in Dallas, Texas, with locations in Arizona, California, Florida, Michigan and other states, as well as Canada and Mexico. We invest in our employees through a comprehensive Total Rewards package that offers competitive compensation, career development, and flexible benefits to meet individual needs. Our benefits include health, dental, vision, 401(k) and pension, life insurance, AD‑DD, supplemental health programs and various time‑off programs.

Upon offer, a comprehensive background and fingerprint check will be conducted. NMLS certification may be required where applicable.

Comerica is proud to be an Equal Opportunity Employer – disability/veteran.