Ce- Customer Service Attendant; Cscc

Be the welcome that makes Coppell feel like home.

Are you friendly, dependable, and passionate about helping others feel welcome? The City of Coppell Senior and Community Center is seeking a Customer Service Attendant to be a warm and reliable first point of contact at our Senior and Community Center. This role is ideal for someone who enjoys working with people, thrives in a team environment, and takes pride in delivering excellent customer service.

To view the full scope of this opportunity, including essential job functions, please click the provided link.

The Customer Service Attendant works a varied schedule of approximately 15–20 hours per week. The role requires flexibility to meet operational needs, including daytime hours, evenings, weekends, and holidays. Currently, candidates must commit to working Saturday shifts (9:00 AM–12:00 PM), as well as facility rentals on Friday evenings (6:00 PM–10:00 PM), Saturdays (1:00 PM–11:00 PM), and Sundays (10:00 AM–11:00 PM), in addition to some weekday shifts.

This opportunity is non‑exempt and on Pay Grade #5. Salary determination is supported by budget availability and qualifications to maintain internal equity.

• Min: $19.17
• Mid: $23.48
• Max: $27.79

• January 2–18:
  Accepting Applications
• January 19–23:
  Application Material Review and Technical Phone Screenings
• February 26–30:
  Interview Experience

• High school diploma or equivalent
• Must be at least 18 years of age
• Previous experience is preferred but not required
• CPR/First-Aid/AED certification is required and can be obtained through staff upon being hired

• Knowledge of customer service principles and techniques for interacting effectively with patrons and team members
• Skill in verbal and interpersonal communication to work professionally with patrons and fellow staff members
• Skill in managing large crowds and de‑escalating customer situations in a calm and effective manner
• Skill in typing at least 45 words per minute
• Ability to provide courteous, responsive customer service in a public‑facing environment
• Ability to operate standard office equipment, including a phone, copier, computer, and printer

A message from Jessica Carpenter, Director of Community Experiences:

After nearly 20 years as Parks and Recreation, our department has experienced explosive growth of our parks and trails system, and expanded its scope to include a recreation and aquatics center, a tennis center, a senior and community center, a biodiversity education center, playgrounds, new ball fields, community gardens, a farmers market, a cemetery, massive growth in special event offerings, the addition of a marketing and community engagement team, a dog park, an arts center, a library, pickleball courts and thousands of camps, classes, programs, sports leagues and services.

We offer such a wide variety of services to the community - greatly expanding the purview of traditional parks and recreation. In January 2023 we became Coppell Community Experiences. The name change and rebranding reflects our desire to reimagine the way we serve the Coppell community and continue to meet both current needs and demands of the future. Several industries are now joined together working toward the same goal: to provide exceptional experiences to the Coppell community.

Facilities include:
The CORE (recreation and aquatic center);
Wagon Wheel Tennis & Pickleball Center;
Coppell Senior & Community Center at Grapevine Springs;
Cozby Library & Community Commons;
Biodiversity Education Center;
Coppell Arts Center;
Rolling Oaks Memorial Center.

Park Operations include: parks, playgrounds, trails; ball fields and medians.

Community Engagement includes: marketing and communications; special events;
Coppell Community Garden;
Coppell Farmers Market.

Day Camps (summer and holiday breaks). Adult Athletics.