Customer Support Representative

Customer Support Representative

Location:

Coppell, TX

Job Type: Hourly Consultant

Hours:

Monday to Friday, 9:00am to 5:00pm

Pay: $23.00/hour

Essential Functions:

• Serve as the primary customer contact for receiving, reviewing, logging, scheduling, and tracking custom print production jobs.
• Review customer files for issues including fonts, image resolution, layouts, and formatting; make necessary document conversions and layout/imposition adjustments.
• Troubleshoot production, delivery, and output issues to meet customer requirements.
• Perform quality inspections and apply color management, correction, trapping, and image editing as needed.
• Maintain production and billing logs and related documentation.
• Provide basic training to customers on web-based ordering systems when requested.
• Operate standard office equipment and coordinate with customers and approved vendors on outsourced projects.
• Build strong customer relationships and provide professional follow-up throughout the production process.

Skills:

• Excellent customer service, communication, organization, and follow-up skills.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, email, web/intranet applications, file management, and data entry.
• Ability to multitask, troubleshoot, meet deadlines, and work effectively with minimal supervision.
• Professional business demeanor and ability to work collaboratively in a team environment.

Experience:

• Minimum 2 years of customer service experience in the print industry. 3–5+ years of relevant experience preferred.
• Experience with graphic arts, imaging, print production, or related technology preferred.

Education:

• High School Diploma or equivalent required.
• Post-high-school technology training or equivalent experience required.
• Specialized training in graphic arts, imaging science, print technology, networking, or operating systems is a plus.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.