Account Coordinator Job Coppell area,Texas USA,Customer Service/HelpDesk

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SUMMARY OF POSITION:

The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.

Job Description:

Account Services and Coordination:

Assists the Sales and Account Managers
Maintains and updates customers’ job timelines in collaboration with production and implementation teams
Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time

Client Communications and Documentation:

Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
Coordinates pricing and timelines
Performs weekly and/or monthly status calls with clients for current status updates or as needed

Support of Account Services Department:

Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes
Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed

Requirements:

Education:

Bachelor’s College degree (or combination of skills, experience and tenure at InfoIMAGE in lieu of degree)

Experience and Skills:

A minimum of 3 years of customer service and administrative experience
Ability to work collaboratively with others in professional manner through building trust, respect and cooperation
Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff
Demonstrated ability to problem solve
Excellent organizational skills and detailed oriented

Demonstrated ability to manage multiple projects and meet deadlines
Ability to quickly and appropriately prioritize conflicting demands
Ability to apply a high level of accuracy and attention to details to all tasks

Computer

Skills:

Proficient with databases, use of the Internet, and MS Office Suite software
Experience with Microsoft Project Management and/or proprietary project management

Language

Skills:

Must be fluent in English
Excellent verbal and written skills
Be able to communicate information in a clear, and concise manner
Outstanding customer services and phone skills

Physical Requirements:

Able to utilize multi-limb and eye-hand coordination
Able to stand, bend, reach, stoop and lift boxes up to 25 lbs.
Able to function well in a fast pace / multi-tasking with organization and efficiency
Able to sit at desk, working on computer and phones for a full work day