Systems Engineer

Base pay range

$30.00/hr - $35.00/hr

Payrate: $30.00 - $35.00/hr.

Under limited supervision, has the ability of coordinating and managing service engineering product requirements. This individual will provide technical assistance between the Engineering department, NPI Teams and HQ Korea for SW or HW technical requirements defined by our customer. In addition, this individual will coordinate any additional technical service issue and RB system issue with the HQ Engineering/System Team to ensure a successful product launch while meeting all deliverables.

Interface with major customers and end users to ensure customer satisfaction. Analyze service return rates and trends and plan future requirements. Develop new processes and repair strategies for new products. Auditing and training of out-sourced repair products to third party vendors.

• Develops product inspection, tests, diagnostics, and repair procedures.
• Identifies and initiates improvements in product testing techniques, tools and repair processes.
• Provides product test and repair standards for new products.
• Works closely with HQ engineering to resolve technical issues and to develop product test and repair modifications.
• Ability to determine necessary resources, and project timelines while communicating project status to all levels of management.
• Gathers repair service data, analyzes repair data for repair rates and trends. Prepares and presents statistical reports and information.
• Projects and plans, future requirements, budgets and resources.
• Responsible for the establishment of new processes and improving existing processes to improve overall reverse logistics performance.
• Provides guidance, direction and decision control of RB-MES systems and application enhancements for the repair department.
• Ensure and recommend enhancements that improve operation efficiency, provide availability and integrity of critical repair service information and product performance/failure data.
• Manages systems and information projects against plans and performance expectations.

• Bachelor’s degree in engineering, from an accredited college or university, or equivalent work experience(+2 years) in the telecommunications industry.
• Experience in marketing or sales product management or development department or functional company group developing, compiling, and presenting information on products and services.
• Experience researching and resolving customer technical complaints and issues.
• Previous experience with Mobile or Network Field.
• Comprehensive use of Microsoft Office applications operating in a Windows XP or NT LAN/WAN environment.

• Develop and maintain excellent working relationships with all assigned levels within and outside the company.
• Plan, organize and prioritize multiple complex assignments and projects.
• Read and interpret detailed and complex customer requirements.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels, especially in logistical or financial areas of clients, prospects, and SEA.
• Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.
• Easily takes direction and follows up as needed to ensure project completion.
• Use of MS Office (Word, Excel, PowerPoint and Access)
• Bi-Lingual Korean Speaking in order to communicate effectively with HQ on a regular basis.

The typical base pay for this role across the U.S. is: $30.00 - $35.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.

Entry level

Contract

Information Technology

Computers and Electronics Manufacturing