Customer Support Representative

Customer Support Representative

Sparks Group has partnered with a Global Print Production Organization seeking a Customer Support Representative. This role serves as the main point of contact for clients' document production needs, providing expert advice and managing projects from start to finish. You'll ensure efficient and cost-effective print solutions, including digital and traditional printing, while building strong customer relationships. If you have 3+ years of print production experience, this is the ideal role for you.

Essential Functions:

• Client Consultation:
  • Provide expert advice on all document production needs, handling inquiries and escalations.
  • Advise clients on cost-effective print solutions.
  • Promote and explain available print services.
• Print Project Management:
  • Price, coordinate, and manage print projects.
  • Work with suppliers (internal and external).
  • Manage the quote process, proof exchange, and delivery follow-up.
  • Maintain accurate documentation for audits.
• System Administration:
  • Provide system administration support for document management systems.
• Customer Relationship Management:
  • Manage relationships with assigned customers.

Skills:

• Excellent communication and interpersonal skills.
• Ability to explain document strategies clearly.
• Strong networking and problem-solving skills.
• Ability to meet deadlines and manage multiple tasks.
• Proficiency in Microsoft Office.
• Analytical and interviewing skills to understand client needs.
• Creativity and strong negotiation skills.
• Excellent organizational skills.
• Ability to work autonomously.

Experience:

• Minimum 3 years of print industry experience (preferred).
• Minimum 3 years of customer service experience (preferred).
• Experience in print sales, price estimation, or document production techniques.
• Direct mail experience (helpful).
• Print procurement experience.
• Print shop job scheduling experience.
• Valid Driver's License.

Education:

• High School Diploma or equivalent (minimum).
• Associate's Degree (preferred).

This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.