Transactions Specialist - Card Fulfillment

Transaction Specialist I – Card Fulfillment

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment that brings new challenges and opportunities every day. As a Transactions Specialist I within the Card Fulfillment team, you will play a vital role in the secure handling and processing of sensitive card inventory. You will help maintain the integrity and efficiency of our card vault systems and support seamless transaction experiences for our customers.

• Process and clear card vault transactions, ensuring secure and accurate handling of sensitive card inventory.
• Maintain the integrity and efficiency of card vault systems by following established procedures and security protocols.
• Assist in the manual area with document transactions, ensuring accuracy, completeness, and timely processing.
• Support the box work area by preparing, packaging, and shipping cards through manual processes, maintaining high standards of quality and security.
• Respond to internal and external inquiries related to card vault, document transactions, and card shipments, providing excellent customer service.
• Utilize automation tools and digital systems to optimize transaction processing and inventory management.
• Escalate non‑standard or complex issues to supervisors or senior team members according to established protocols.
• Maintain up‑to‑date knowledge of card vault operations, manual processing procedures, and shipping requirements.
• Accurately document all processes, transactions, and inventory movements to ensure compliance and traceability.
• Participate in audits, inventory counts, and quality control checks as required.
• Contribute to a safe, organized, and efficient work environment by following all company policies and procedures.

• Ability to follow detailed procedures for secure data handling.
• Developing proficiency with automation and digital tools.
• Strong attention to detail and commitment to data security.
• Basic data analytics skills.
• Effective communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies.
• High school diploma or GED required.
• Ability to sit, stand, walk, and occasionally lift up to 50 pounds.
• Commitment to maintaining confidentiality and compliance standards.

• Beginner‑level skills in conflict resolution and process improvement.
• Experience working with cross‑functional teams.
• Interest in automation and process optimization.

Tues­day – Saturday, 12:30 PM – 9:00 PM

10%

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation in cash or equity. Benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions, all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses.