Sr Tech Field Engineer

Field Engineer 3

Location:

Coppell, TX, USA

Deskside Support:
Installs, repairs and provides technical maintenance for product and component hardware and software.

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products at customer sites or depot locations. This journeyman position involves desktop & laptop computers, printers, network devices, standard software, and low-end servers. You will be directed by help desk, service desk, or script using standard methods, techniques, and tools, and you will apply personal knowledge to resolve product support issues that could not be addressed by service desk.

• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products.
• Supports Core, server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.