Lead Systems Engineer

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other experts as you learn new skills, advance your career, and see the impact of your efforts every day.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The Lead Infrastructure Services Engineer will be responsible for providing third level support for the end user Virtual Desktops. The Engineer will need to assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands‑on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.

• Serves as a third level technical support Engineer for day‑to‑day activities, analysis, fix and is responsible for the integrity and reliability of the VDI environments.
• Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that organizational change and defined security procedures for all assigned systems are implemented in accordance with client policies and procedures.
• Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
• Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
• Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on‑going support. Responsible for problem management activities, providing tier‑three support for incident and problem resolution.
• Extensive interfacing, teamwork, and coordination of efforts with vendors and other groups in the company
• Provides training to Help Desk team members, Operations staff and Level 1‑2 Engineers, as needed
• Must be flexible and be available to provide off‑hours support when required and be a part of a 24/7 On‑Call rotation
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

NOTE:
The Primary Responsibilities of this role are not limited to the details above.

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

• Minimum of 5 years’ experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
• Domain Expert with demonstrated ability in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), Net Scaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
• 5 + Years’ experience with Microsoft Windows Server and Workstation technologies
• Solid grasp of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.
• Azure Portal
• Citrix Cloud
• Strong knowledge of IGEL platform:
• OS Base Build & Configuration
• Authorization & Authentication
• Support and Management of the endpoint devices including maintenance
• Knowledge of Sys Track monitoring tools, Microsoft SQL Server, and IIS.
• Solid background in Ivanti formerly known as App Sense Management Suite and Storage Area Networks
• Knowledge of Power Shell scripting
• Solid project…