Lead ServiceNow Application Support Engineer

Lead Service Now Application Support Engineer

Location:

Coppell, TX

$61.00/hr - $73.00/hr

• Manage onshore/offshore application support team for Service Now operations, deployments, patching, and upgrades
• Lead resolution of production issues, including off‑hours support
• Ensure service level availability for all environments
• Collaborate with engineering, product, and IT teams for project delivery and support
• Represent Service Now team in Disaster Recovery exercises
• Define and maintain operational policies, procedures, and standards
• Ensure compliance with regulatory and IT controls; support audits
• Work with Service Now and vendors to maintain platform performance and hygiene
• Produce SLA and performance metrics for continuous improvement
• Provide Level 2 engineering support and mentor team for high performance
• Coordinate across US/India time zones

• Service Now System Administrator (CSA) certification required
• Preferred certifications: CAD, CIS (Discovery, CMDB), ITIL
• 12+ years of experience in IT management focused on application operations
• Deep knowledge of Service Now architecture and best practices
• Strong ITSM expertise; experience with JavaScript and REST APIs
• Familiarity with third‑party integrations
• Skilled in partner communication, compliance, and audits
• Ability to manage multiple priorities and deliverables
• Excellent written and verbal communication skills
• Service Now development and AI/ML experience desirable

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.
We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

This job is not eligible for bonuses, incentives or commissions.

Associate

Contract

Information Technology

Financial Services, Investment Banking, Investment Management

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.