Senior ServiceNow Engineer

Responsibilities

• Senior Service Now Engineer will manage onshore/offshore Service Now application support for operations, deployments, patching, and upgrades.
• Lead timely resolution of production issues, including off-hours/weekends.
• Ensure SLA/availability for prod and non-prod environments.
• Collaborate with engineering, product, and IT to deliver projects and support.
• Represent Service Now in Disaster Recovery exercises.
• Define and maintain operational policies, procedures, and standards.
• Ensure compliance with regulatory/IT controls, support audits.
• Partner with Service Now/vendor teams to maintain performance and platform hygiene.
• Produce SLA/performance metrics for continuous improvement.
• Provide Level 2 engineering support and mentor a high-performing team.
• Coordinate across India time zones.

• BS/MS in CS, IT, or related field.
• Preferred certs:
  Service Now CSA, CAD, CIS (ITSM/Discovery/Event Mgmt), ITIL v3/v4.
• 8 years in software testing/development; 4 years on Service Now.
• Experience across ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, Event Management.
• Expertise with ATF, Selenium, Postman, or SOAP UI.
• Hands‑on Service Now dev & scripting (JavaScript, Glide APIs, Flow Designer, Catalog/Client Scripts).
• Strong upgrade lifecycle, patch testing, and defect management.
• Familiar with Agile/Scrum, CI/CD, Dev Ops automation.
• Proficient with test/defect tools (JIRA, HP ALM).
• Strong analytical/problem‑solving; enforce QA standards and improvements.
• Independent ownership in fast‑paced Agile; effective offshore/onshore collaboration across time zones.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.