Tier 1 Helpdesk Support

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.

The Service Desk Analyst has a very wide array of tasks all surrounding in‑bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in the USA. Calls vary from a quick password reset that requires very little effort, to mid‑level troubleshooting and triage to resolve issues.

• 1‑2 years of helpdesk / call center experience
• 1‑2 years of experience working with help‑desk ticketing tools (e.g., Service Now)
• Experience supporting Work‑from‑Home end‑users
• Experience working remotely as part of a team

• Ability to troubleshoot common Windows‑related issues
• Working knowledge of Active Directory, Domain hierarchy, and Microsoft Windows OS
• Proficiency in Microsoft Office products:
  Word, Excel, Outlook, Power Point
• Proficiency with remote meeting software:
  Microsoft Teams, Cisco Web Ex, Zoom
• Strong written and oral communication
• Ability to learn and troubleshoot custom applications

• Great people skills with demonstrated ability to communicate with a wide variety of end users, including many with little or no technical skills
• Ability to listen to the end user and understand their needs and perspectives
• Sense of urgency in supporting the end user – restoring their ability to perform their job promptly

• Secure/quiet location to work
• Personal high‑speed internet connection (no hot spots or public internet locations)
• Cell phone with good reception
• Speakers/Mic to ensure quality audio during conversations (a USB headset will also be provided)

This is a contract position based out of Coppell, TX.

Pay range: $16.25 – $18.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Coppell, TX.

This position is anticipated to close on Dec 15, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.