Tier 1 Helpdesk

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We are seeking a proactive and customer-focused Tier 1 Helpdesk Support Specialist to provide first‑level technical assistance to end users. This role requires strong communication skills, a solid understanding of Windows environments, and proficiency in Microsoft Office applications.

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Deliver exceptional customer service by actively listening, empathizing, and resolving issues promptly.
• Troubleshoot and resolve basic hardware and software problems, including desktops, laptops, printers, and peripherals.
• Support Windows operating systems, including user account management and basic configuration tasks.
• Assist users with Microsoft Office applications (Word, Excel, Outlook, Teams), including installation and usage guidance.
• Document all interactions and resolutions in the helpdesk ticketing system accurately and timely.
• Escalate complex issues to Tier 2 support when necessary, ensuring proper handoff and communication.
• Maintain knowledge base articles and contribute to process improvements.

• Strong customer service and communication skills.
• Basic knowledge of Windows OS and Microsoft Office Suite.
• Ability to diagnose and resolve common technical issues.
• Familiarity with remote support tools and ticketing systems.
• Problem‑solving mindset and ability to work under pressure.

This is a Contract position based out of Coppell, TX.

• Pay range: $16.25 – $18.00/hr.
• Benefits (subject to eligibility and plan terms):
  Medical, dental & vision;
  Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (pre‑tax and post‑tax Roth contributions);
  Life Insurance (voluntary life & AD&D for employee and dependents);
  Short‑ and long‑term disability;
  Health Spending Account (HSA);
  Transportation benefits;
  Employee Assistance Program;
  Time Off/Leave (PTO, vacation or sick leave).

This is a hybrid position in Coppell, TX.

This position is anticipated to close on Jan 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.