Claims Loss Adjuster - Theft and Fire

Handle first‑party theft and fire claims from initial report through closure by conducting detailed investigations, verifying coverage, and determining applicable policy limits, exclusions, endorsements, and provisions. Obtain, review, and analyze key evidence including police reports, theft affidavits, EUO materials, repair estimates, ownership documents, fire reports, investigator findings, and photos to assess loss circumstances and identify when SIU or fire specialists are required.

Provide comprehensive customer service by communicating with insureds, law enforcement, SIU, lienholders, repair facilities, salvage yards, and vendors, offering clear updates, empathetic guidance, and support during stressful situations. Maintain complete, accurate, and compliant claim documentation by developing file summaries, recording action plans, ensuring proper reserving, and meeting all regulatory and company documentation standards. Support subrogation and claim accuracy by preserving evidence, coordinating inspections with repair shops and fire investigators, and ensuring correct application of jurisdictional requirements and time frames.

Manage cycle times and service expectations by applying sound judgment, resourcefulness, and investigative skill to deliver timely and accurate claim decisions in alignment with policy language and regulatory standards. Assist members with next steps such as rental guidance, recovery procedures, and documentation needs while maintaining a strong focus on customer experience throughout the claim lifecycle. Ensure compliance with licensing requirements and internal procedures while controlling expenses within assigned investigative responsibilities.

Bachelors Equivalent combination of education and experience

Preferred 4-6 years Claims Experience Required

Moderate skills in using Microsoft Office products required. (Medium proficiency)

Advanced skill in using general office equipment required. (Medium proficiency)

Excellent verbal and written communication skills. (High proficiency)

Strong attention to detail and investigative mindset. (High proficiency)

Ability to prioritize and multi-task while maintaining a high level of detail and accuracy. (High proficiency)

Ability to interpret policy language and apply coverage provisions accurately. (High proficiency)

Customer service orientation with ability to de‑escalate concerns. (High proficiency)

Time management and prioritization skills to manage multiple claims simultaneously. (High proficiency)

Basic understanding of vehicle valuation and disposition (or willingness to learn). (Medium proficiency)

Insurance background preferred but not necessary. (Medium proficiency)

Exposure to theft, fire, or property damage claim handling. (Medium proficiency)

Familiarity with salvage, lienholder processes, and DMV title handling (helpful but not required) (Medium proficiency)

Ability to pass state licensing requirements. (High proficiency)

State adjuster license Preferred

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

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