Sr. Manager, IT- Product Development

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer !

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

General position summary:

Sr. Manager, Product Development – Final Mile Solutions provides strategic leadership in developing and delivering advanced final‑mile delivery technology solutions, with a primary focus on platforms and capabilities that enable delivery execution, visibility, customer experience, and cost optimization. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for final‑mile initiatives and ensuring alignment with organizational goals. The Sr.

Manager serves as the authoritative subject matter expert and liaison among transportation/delivery operations, customer experience, IT, and external partners (carriers/3PLs/technology vendors), advocating for scalable, innovative, and value-driven delivery solutions. Accountability spans from high-level strategy and solution architecture to stakeholder engagement and operational excellence across last‑mile networks.

Essential Duties & Responsibilities:

Define, own, and communicate the strategic vision and roadmap for final‑mile delivery capabilities (delivery execution, visibility, proof of delivery, customer communications, and returns/exception handling), ensuring alignment with enterprise transportation and customer experience objectives.

Lead a team and prioritize the product backlog, overseeing the development and deployment of new features, enhancements, and integrations across final‑mile systems

Drive market and user research initiatives, maintaining a deep understanding of final‑mile delivery operations, routing and capacity planning, carrier performance, delivery experience trends, automation/AI optimization, and customer needs to inform feature design and long-term strategy.

Cultivate strong relationships with internal business partners, delivery/transportation leaders, customer experience teams, and external clients, serving as the “voice of the customer” and championing user-centric design and innovation throughout the product lifecycle.

Collaborate with software development, data, and infrastructure teams to translate business requirements into scalable, robust technology solutions that support last‑mile execution, delivery tracking, and real-time exception management.

Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and “Go To Green” plans for critical final‑mile product and implementation milestones.

Oversee final‑mile product release planning and platform upgrades, setting stakeholder expectations for delivery timelines, operational readiness, training, and change management initiatives.

Partner closely with delivery operations managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business…