Revenue Cycle Management Supervisor

About UsInform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position The Revenue Cycle Management Supervisor oversees accounts receivable (AR) follow-up, denials, appeals, and collections for anatomic pathology and genetics laboratory services in the Quadax revenue cycle management (RCM) system. As technical lead for senior collectors and the collections team, the Supervisor ensures effective follow-up, accurate documentation, and timely claim resolution. The Supervisor manages designated worklists and holds, monitors assigned inventories, and sets ownership, follow-up, and escalation standards.

Working with the Revenue Cycle Management Manager, the Supervisor trains and coaches staff, audits accounts, tracks key performance indicators (KPIs), and identifies payment barriers. The Supervisor partners with billing, coding, and operational leaders to improve appeals, prevent recurring nonpayment, and increase reimbursement.

Key Job Elements Accounts Receivable and Worklist Oversight Manage designated Quadax collections worklists, holds, and held-charge inventories, and monitor all others through resolution.

Assign every worklist an owner, follow-up expectations, aging standards, and escalation procedures.

Verify daily follow-up advances claims toward resolution and is prioritized by aging, reimbursement opportunity, and payer filing or appeal deadlines.

Address repetitive account activity, duplicate appeals, unsupported resubmissions, and recurring unresolved issues.

Work with the Revenue Cycle Management Manager to balance workloads, clear backlogs, and prioritize high-risk or high-value accounts.

Denial Management and Reimbursement Improvement Oversee denial research, corrective action, appeals, and payer follow-up for anatomic pathology and genetics claims.

Analyze nonpayment trends by payer, denial reason, service, and workflow to identify recurring barriers.

Identify demographic, eligibility, authorization, coding, submission, and payer policy issues, and coordinate corrective action with responsible teams.

Ensure appeals address the denial reason and include supporting documentation, submission confirmation, and follow-up.

Monitor appeal outcomes and overturn rates to improve appeal quality.

Escalate systemic payer issues with account examples, financial impact, and recommended next steps.

Track corrective actions to completion and verify the underlying payment issue is resolved.

Technical Leadership, Training, and Performance Management Guide senior collectors and the team on complex claims, payer requirements, Quadax workflows, and escalations.

Train and coach staff using production results, quality reviews, denial trends, and knowledge gaps.

Hold weekly one-on-ones to review KPIs, production, quality, barriers, and action items. Monitor adherence to productivity, quality, follow-up, and documentation standards.

Partner with the Revenue Cycle Management Manager to address performance concerns and track improvement.

Quarterly Collections Audits Conduct documented quarterly audits of the collections team using a consistent review process.

Assess root-cause identification, corrective action, and required follow-up. Check first-touch resolution where feasible and verify documented next steps and follow-up dates on unresolved accounts.

Review appeal quality, payer responses, claim corrections, adjustment requests, and supporting documentation.

Identify ineffective activity, such as…