Operations Supervisor; On-Site

Operations Supervisor (On-Site)

Company: Tap Growth ai

Location: Coppell, TX

Work Mode: Work From Office

Rate: $65k – $70k per year

Duration: Permanent

Shift: Monday – Friday 6:00 AM – 3:00 PM

Compensation: $65,000 – $70,000.00 USD per year, bonus eligible.

• Supervise daily insert operations to ensure production schedules, quality standards, and compliance are met.
• Lead, coach, and develop hourly production staff, including training on equipment operation, safety procedures, and quality expectations.
• Plan and assign labor based on daily workloads, staffing levels, and production priorities.
• Monitor machine performance, throughput, downtime, troubleshoot basic equipment issues, and elevate maintenance needs.
• Ensure materials (inserts, envelopes, paper stock, trays, etc.) are staged and available to prevent production delays.
• Enforce all safety policies, housekeeping standards, and compliance requirements.
• Perform quality checks throughout the shift to ensure accurate inserting and proper mail piece integrity.
• Track and report key performance metrics such as volume produced, scrap, rework, efficiency, and labor utilization.
• Investigate and resolve production errors, jams, and quality defects; implement corrective actions.
• Coordinate with upstream and downstream departments (Print, Postal, Shipping, QA) for smooth workflow.
• Approve timecards, manage attendance, and address performance or disciplinary issues.
• Support continuous improvement initiatives by identifying process inefficiencies and recommending improvements.
• Ensure all jobs are properly set up according to job tickets, work orders, and client specifications.
• Maintain accurate production documentation and shift reports.
• Assist with onboarding and cross‑training of employees to improve department flexibility.

• Prior leadership or lead‑operator experience, supervising 5–20 employees across multiple shifts or zones.
• Experience with SLA‑driven clients and compliance‑controlled environments (SOC, HIPAA, PCI). Strong advantage.
• Comfortable working in fast‑paced, deadline‑driven operations with large daily volume swings.
• Excellent communication with operators, leadership, maintenance, and support teams.

• Insertion equipment technology.
• Postal regulations and mailing standards.
• Job tracking systems, shop‑floor management tools, ticketing/escalation systems.
• Lean principles (5S, waste reduction).
• Safety awareness – lockout/tagout, handling of chemicals, machine‑zone precautions.
• Data & metrics interpretation, spreadsheets, production dashboards.

• Bonus eligible.

Ready to take your career to the next level? Apply now and join our dynamic team!