Command Center Operations Specialist

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on Linked In.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for an Autonomous Vehicle Command Center Operations Specialist based in Coppell, Texas. This role is embedded within Vehicle Operations and collaborates closely with multiple teams to drive fleet optimization, efficient utilization, and scaled operations .

The ideal candidate will rapidly grasp complex IT systems to monitor, direct, and deploy AV vehicles in multiple environments. The Command Center is at the forefront of technical innovation in autonomy and commercialization efforts. The CCOS role optimizes the commercial fleet, strategically deploys assets, and monitors AV behavior to ensure operational success.

Employees who work in Aurora Operations are expected to be open to working a variety of shifts. Most sites have night and weekend shifts, and many of our day shifts include one weekend day as part of the regular schedule. We do our best to match shifts with personal preference, but we reserve the right to assign employees to shifts and schedules based on business needs.

All employees may be required to work overtime or on holidays, especially during our busy seasons.

• Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle

• Monitor the conditions the autonomous vehicles are operating in, such as weather conditions and traffic patterns

• Safely send remote commands to autonomous vehicles for on road and closed course testing

• Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers

• Triage and review of remote assist workflows that are key to performance metrics and compliance

• Escalate operational blockers with suggested solutions

• Demonstrate positive impact at Aurora by working on cross-functional projects as time permits

• Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes

• Work toward quantitative and qualitative goals that impact all of Autonomous Operations and Aurora

• Interact with the public as an ambassador for Aurora

• Serve as the initial point of contact for system analysis, resolving basic, well-documented vehicle issues.

• Operate the LM Remote Troubleshooter for diagnostics, checking configuration details, and managing the vehicle's stack (e.g., IDLE/AUTO).

• Generate and manage essential diagnostic reports (Vehicle Report, Sysreport) and ensure thorough documentation and communication in Slack channels.

• Execute documented workarounds and procedures for common checklist failures (e.g., Propulsion Critical, Logging Disk Full).

• Follow formal procedures to elevate complex or persistent issues to Vehicle Reliability Engineering (VRE) with complete documentation and summary.

• Associate’s degree or higher in a technical, engineering, or operations discipline, or equivalent practical experience

• Self-starter with strong intrinsic motivation, high intellectual curiosity, and a drive to proactively resolve challenges

• Ability to…