Supervisor, Quality Control- Call Monitoring

Supervisor, Quality Control
- Call Monitoring page is loaded## Supervisor, Quality Control
- Call Monitoring locations:
TX, Coppelltime type:
Full time posted on:
Posted Yesterday job requisition :
R8685

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function Work with Compliance to provide lead support to Quality Control. Oversight of operational QC audits, audit research, compliance monitoring, and compliance testing.

Direct Reports
* Call Quality Control Analyst I
* Call Quality Control Analyst IIPrincipal Duties
* Work with compliance management to assist in training and remediation activities for business units throughout the organization.
* Timely submission of departmental metrics and QC audit results on an on-going basis
* Oversee QC audit schedule and ensure all audit responses are complete, accurate, and provided timely.
* Work with operations to ensure compliance metrics are completed timely and successful.
* Prepare populations for QC audits and assign QC audits to auditors.
* Answer QC Auditor questions and give direction to complete QC monitoring and Compliance testing.
* Perform investor QC audits to ensure investor and regulatory compliance.
* Use spreadsheets and databases to maintain detailed audit records. Provide monthly reporting to Senior Management on QC operations.
* Conduct audits to assist in identifying operational risks and escalating issues to Compliance management.
* Research and review accounts, items, or processes selected for audit.
* Monitor and make recommendations for smoke detector reports.
* Quality Control liaison with functional areas.
* Work with business lines to create and validate remediation plans.
* Assist in QC completion of all investor audits, regulatory audits, state licensing audits, and any external audits conduct on the business.
* Perform other duties as assigned by management.

Education and Experience Requirements
* High School Diploma or equivalent required.
* Bachelor’s degree preferred.
* 6+ years mortgage servicing experience.
* Prior supervisory experience preferred.
* Experience analyzing basic processes and data for all supported business units.

Knowledge, Skill, and Ability Requirements
* Proficient in Microsoft Word and Excel.
* Excellent communication skills.
* Strong knowledge and understanding of mortgage servicing regulations, NMS requirements, and GSE guidelines is required.
* Strong skill set for organization and attention to detail.
* Strong research and follow-up skills.
* Ability to meet strict deadlines.
* Self-Motivated.
* Ability to work independently with minimal supervision.
* Strong analytical, problem solving and mathematical skills.
* Ability to work overtime as needed.
* Ability to work well with others across department.
*** While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
***** Additional Information:
** While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
** Company Benefits**:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
* Medical, dental, and vision insurance
* Health Savings Account with employer contribution
* 401(k) Retirement plan with employer match
* Paid Maternity Leave/Parental Bonding Leave
* Pet insurance
* Adoption Assistance
*…