Quality Team Lead

Job Title:

Quality Team Lead

Location:

Coppell, TX, 75019 Our Quality Team is currently seeking a Team Success Partner with 1-2 years of experience in quality, team supervision, and experience in quality metrics. This is a fully on-site position working core hours of 8am-5pm Monday through Friday with flexibility in schedule. Must be a US Citizen due to Federal Contract requirements.

• Monitor productivity of personnel
• Monitor work schedules of assigned teams, ensuring accurate time reporting and address inefficiencies or misuse of time.
• Report workplace issues as needed to the Manager.
• Train and cross-train personnel to provide areas of growth and advancement.
• Attend periodic meetings with Managers as needed.
• Motivate and instruct Teams daily.
• Complete quality metrics/KPI reports including any additional reporting metrics as required.
• Address misconduct and ensure Company policies and procedures are followed.
• Coach and counsel for improvements.
• Engage Manager and Human Resources as necessary.
• Conduct personnel performance reviews as necessary.
• Demonstrate professionalism in conduct and presentation.

• Completion of a High school diploma or equivalent
• Minimum of one year of related experience or training; or equivalent combination of education and experience.
• Experience using work-appropriate enterprise systems
• Ability to read and interpret documents such as client requirements, work instructions, and procedures
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work with and be proficient with Microsoft 365 software and various other office equipment
• Ability to write and complete routine reports and correspondence
• Ability to add, subtract, multiply and divide in all units of measure
• Ability to effectively use problem-solving skills in standardized situations