Digital Operations Specialist

Overview

The Digital Operations Specialist is responsible for supporting the day-to‑day operations that keep our eCommerce experience running efficiently and accurately. This role will play a key part in supporting site merchandising initiatives, promotional execution, product launches, site experience optimization and marketing campaign launches. We are looking for someone with strong attention to detail, problem‑solving skills and a passion for operational excellence in a fast‑paced digital environment.

This role sits within our Digital Merchandising team and will partner closely with Site Content, CRM, Marketing, Creative, Buying and Technology. This is a full‑time, salaried, exempt position based in the Dallas/Ft. Worth area, working a hybrid schedule of 3 days in office and 2 days remote.

Director of Digital Merchandising

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

• Own operational excellence for executing offers and promotions, including strategic setup, testing and pre- and post‑launch QA
• Execute site merchandising operations that support key strategic initiatives, product and category launches, promotions, seasonal campaigns and trend moments
• Partners with Digital Merchandising team to optimize product categories including category refreshes, sort rules and onsite merchandising placements
• Drives special project management workflows; i.e. clearance process, campaign launch tracking, speed to market initiatives
• Monitor onsite behavior to identify operational issues or content gaps; conduct routine QA to ensure product pages, categories, navigation and campaign pages are accurate and functioning correctly
• Understands the content management system and its merchandising ability and potential; able to uncover new onsite merchandising opportunities using system functionality
• Support the execution of the broader eCommerce merchandising strategy
• Utilize third party tools to optimize the website experience
• Maintain documentation for workflows and site update procedures
• Identify opportunities to streamline manual processes and reduce operational defects
• Consistently arrives promptly for scheduled work hours
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

• College degree required
• 1-3+ years experience in ecommerce operations, digital/site merchandising, digital production or similar digital role
• Strong computer skills: proficiency in Outlook, Excel, Word, PowerPoint; HTML knowledge a plus
• High attention to detail and strong organizational skills
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
• Analytical mindset; comfortable interpreting data to identify issues and opportunities
• Demonstrated experience in implementing ecommerce strategies and tactics for a multi‑channel retailer
• Working knowledge of online analytics platforms;
  Adobe analytics preferred
• Commitment to working scheduled hours with flexibility to work additional hours based on business needs
• Knowledge of industry business and passion for following trends in the industry
• Flexible, positive attitude with a passion for learning
• Strong time management and organizational skills with the ability to successfully manage multiple projects at simultaneously
• Focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of the customer and the company, while objectively processing information