Sales Support Specialist

Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Coppell, Texas

Compensation: $18.00 - $20.00 / hour

Gearcor, part of the Columbia Safety family of companies, is a leading distributor of safety gear, footwear, uniforms, tools, and fall protection for the North American Renewable Energy industry.

As a Sales Support Specialist, you’ll partner with clients and our internal team to support corporate accounts and ensure a seamless customer experience. You’ll manage orders, deliver excellent service, and leverage our Gearcor Marketplace platform for efficiency.

This role goes beyond traditional support—our team receives in-depth training to become Gear Experts. You'll gain strong product knowledge, represent our brand with confidence, and help drive client success in a fast‑paced, high‑impact environment.

• Support order management and processing by working with customers to ensure prompt product delivery
• Learn and understand client operational structure and adapt company platform(s) to meet needs
• Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
• Establish and maintain consistent communication methods and cadence with clients
• Become an expert in Gearcor products and their relevance to clients
• Work collaboratively with cross‑functional teams to create an excellent client experience
• Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
• Other duties as needed to create an exceptional experience for our stakeholders

• Broad knowledge and experience with technology and software platforms
• Above‑average computer skills
• Excellent interpersonal skills
• Excellent phone communication
• Excellent organizational skills and capacity to develop strategy
• Excellent written and oral communication skills

We are a tight‑knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well‑being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options:
  Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company‑paid holidays
• Volunteer Paid Time Off:
  Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.