Security Support Specialist - Systems

## Security Support Specialist - Systems Apply:
Coppell, TX (Corporate):
Full time:
Posted Today:
R-1012824
*
* Job Description:

** The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support.

This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.
** Essential Responsibilities
*** Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs.
* Be a first responder to store, operations and corporate security needs.
* Provide administrative support for all store security equipment and security personnel.
* Assist in providing premium cost-effective security equipment and programs.
* Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties.
* Act as a liaison between vendors and field operations.
* Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection.
* Assist with and maintain vendor relations and associated expense control.
* Liaison between Security and IT/Networking.
* Assist Legal, Risk, and Licensing as necessary.
* Monitor, report, and address false alarm activations and fines.
* Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues.
* Assist in monitoring/reviewing billing to ensure accuracy and timeliness.
* Assist in researching disputes in billing and service issues.
* Provide continual field coaching and support on proper use and care of all security equipment.
* Provide video documentation upon request to law enforcement and internal departments.
* Provide support in response to robberies, burglaries, security guard deployment, and other security needs.
* Gain and maintain knowledge of industry trends, current security issues, and related technology.
* Perform other duties and special projects as assigned.
** Minimum

Experience and Qualifications
*** College/Technical degree/certificate desired or a minimum of 2 years applicable experience.
* Proficient in Microsoft Excel, Word, and PowerPoint.
* Requires strong multitasking and organizational skills.
* Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge.
* Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded.
* Genetec knowledge or certification highly regarded.
* Excellent interpersonal skills.
* Excellent verbal and written communication skills with strong attention to detail and organization.
* Authorization to work in the U.S. is required.
* Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.
* Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need.
* Maintain strict confidentiality and professionalism while handling sensitive information.
* Able to maintain a professional appearance.
** WHAT’S IN IT FOR ME?:
** Dave & Buster’s is an imaginative and dynamic company dedicated to creating…