Team Leader, Retail

Join to apply for the Team Leader role at Tractor Supply Company.

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, and for training Team Members on the appropriate application of policies and procedures.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little better each day for both our neighbors and our teams.

• Maintain regular and predictable attendance.
• Work scheduled shifts and be available for varied hours, including nights, weekends, and overtime as needed.
• Uphold and enforce a safe and productive work environment following company policies.
• Deliver Legendary Customer Service through the GURA model:
  • Greet the Customer.
  • Uncover Customer Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform key day‑to‑day duties:
  • Execute assigned merchandising activities.
  • Perform opening and closing procedures.
  • Transport and deposit money to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow using the daily planner.
  • Recover merchandise as needed.
  • Participate in freight processing.
  • Perform price change activities.
  • Resolve customer complaints to ensure a Legendary shopping experience.
  • Adhere to loss prevention standards and respond to alarms.
  • Communicate with Team Members on job functions, responsibilities, and financial goals.
  • Operate cash registers/computers while supervising cash handling procedures.
  • Assist Team Members in applying policies and procedures.
  • Sanitize and maintain poultry holding tanks and care for birds as required.
  • Operate forklift and baler.
  • Complete all related documentation.
  • Obtain necessary licenses or certifications.
• Be ready to perform other duties as assigned.

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge (strongly preferred).
• Supervisory experience preferred.
• Minimum 18 years of age and a valid driver’s license.
• High school diploma or equivalent preferred, but not required; must be able to read, write, and count accurately.

• Basic computer skills.
• Ability to read, write, and count accurately.
• Strong interpersonal skills; resolve issues ethically with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.

• Generally indoors with moderate noise; floors and lots are hard surfaces (concrete, asphalt).
• Work shifts typically 4‑8+ hours.
• Outdoor work in adverse weather conditions may be required.
• Promote a safe and productive environment, adhering to company safety training and guidelines.

• Move and transfer merchandise up to 50 pounds.
• Push and pull up to 2,000 pounds with proper equipment.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout store for an entire shift.
• Safely access all areas including selling floor, side lot, stock area, and register area.
• Operate store equipment: computer, cash register, forklift, baler, dolly, hand truck.
• Read, write, and count accurately for documentation.
• Utilize strong written and verbal communication skills.
• Process information through point‑of‑sale system.
• Handle contact with poultry.
• Complete required training and certification (propane dispensing if applicable).
• Travel as required to support district needs.
• Drive or operate vehicle for business needs.
• Position is non‑sedentary.

This job description represents an overview of the responsibilities for the above‑referenced position. It is not intended to be a comprehensive list of responsibilities. A team member will perform all duties as assigned by their supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. They drive everything we do, and we are committed to a comprehensive and accessible total reward package. Benefits include medical, dental, vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; and family‑planning resources such as adoption and surrogacy assistance. Full‑time and part‑time employees may be eligible for benefits after meeting certain hours.

• Seniority Level: Mid‑Senior Level
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industry: Retail