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Administrative Assistant

Job in Coquitlam, BC, Canada
Listing for: Canstar Restorations
Full Time position
Listed on 2026-10-17
Job specializations:
  • Administrative/Clerical
    Office Administrator/ Coordinator, Admin Assistant, Office Assistant, Clerical
Job Description & How to Apply Below
Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

Position Overview
As a Canstar Administrative Assistant, you will be the first point of contact for our company. You will attend to internal and external visitors, handle deliveries, deal with inquiries on the phone and face to face while creating a positive first impression, as well as assists administrative staff with overflow work, including database entry. You should be able to deal with emergencies in a timely and effective manner.

Duties and Responsibilities

Greet visitors and staff to the office

Answer the telephone and direct the calls/messages in a friendly and professional manner as appropriate

Order/maintain office supplies levels & equipment

Manage incoming and outgoing mail and couriers

Receive and record new jobs into our on-line Call Logs (accuracy is key to our success)

Assign new job calls to our Canstar project managers based on call-rotation and our preferred project management listing

Responsible for meeting Canstar Key Performance Indicators during office hours by hitting specific milestone dates for new job assignments through industry specific software XACT Analysis and Claims Connect platforms

Responsible for uploading time sensitive Hazardous Material Inspection (HMI Reports) to our job files in our industry specific software;

Distribute and track keys in hard copy binder and by online communication and job updates.

Provide support with database entry and maintenance

Document Filing/Scanning/Uploading

Assist with scheduling corporate events and internal meetings

Assist with other internal projects as required

Health and Safety

Ensure that self and others adhere to Canstar’s health and safety practices and procedures

Ensure good housekeeping is kept to perform work safely and efficiently

Understand safety policies and protocols

Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:
A personable and well-organized individual with a strong administrative background is a perfect match for a Canstar Receptionist. Our ideal candidate is someone positive and helpful, who enjoys dealing with the public and has excellent communication and multi-tasking skills. Other important attributes of a Administrative Assistant are:

2+ years of experience in a fast-paced administrative role

1+ years of experience working with at least one of the following:
Strata/property management groups, Insurance, Construction, Carpentry or other trades and/or Restoration experience

Strong administrative and clerical skills

Great customer service and interpersonal skills

Extremely high level of attention to detail

Strong and professional verbal and written communication

Exceptional organizational and time-management skills

Ability to multitask and prioritize in an ever-changing environment

Skilled at working independently with minimal supervision and taking ownership of tasks

The ability to accurately type 60 words per minute

Ability to maintain confidentiality is key

Working Conditions

This position may report out of the Coquitlam Head Office

Monday - Friday, day-time hours. Some overtime may be required

Perks of working for Canstar

Extended health and dentalbenefitsfor you and your family

Great companycultureandcareeradvancementopportunities

Industry-related Tuition Reimbursement (50% - 100% of tuition costs!)

Applicants:
We thank you for your interest but due to the volume of applications, only qualified and suitable candidates will be contacted.

We celebrate equality and diversity in the workplace.

Our commitment is to ensure equity in employment, and we affirm and welcome applicants from all backgrounds of race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, gender identity, gender expression, sexual orientation and age, except as prescribed by law.
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