Receptionist, Administrative​/Clerical

kʷikʷəƛ̓əm First Nation are a distinct BC First Nation whose traditional territory centers on the Coquitlam Lake Watershed and the surrounding areas. kʷikʷəƛ̓əm draw our name “Red Fish Up the River” from a run of sockeye salmon that once flourished in the Coquitlam River and Coquitlam Lake prior to the construction of the Coquitlam Dam. Our name reflects the strong connection our people have always had to our lands, and the river and lake at the heart of our traditional territory.

The traditional language of the kʷikʷəƛ̓əm people is hən̓q̓əmin̓əm̓, previously Downriver Halkomelem. Our people descended from Elders who were renowned as spirit and winter dancers, skilled canoe builders, and master sturgeon and salmon fishers. The Nation is committed to building a strong, self-governing Nation that honours our rich culture, language, and history and is based on ancient Coast Salish laws and protocols.

Today, as in the past, we are guided by the teachings of our ancestors to be stewards and guardians of our lands and waters for past, present, and future generations.

The Receptionist / Community Services Receptionist provides front-line reception and general administrative support to the KFN Administration Building and serves as an important link between KFN Members, employees, leadership, departments, and external stakeholders.

The position requires exceptional interpersonal and communication skills and the ability to interact effectively with individuals from diverse backgrounds and circumstances. The Receptionist must be approachable, professional, respectful, and able to remain calm and solution-focused when dealing with difficult, sensitive, or urgent situations.

The Receptionist is also responsible for maintaining current staff and departmental contact information, supporting the flow of information throughout the Administration Building, supporting basic office operations, and ensuring visitors and community members are directed to the appropriate resources.

The successful candidate will demonstrate initiative and the ability to work independently while recognizing when an issue should be referred to the Office Manager, appropriate department, senior management, or Chief and Council.

• Serve as the primary reception contact for KFN Members, employees, Elders, Chief and Council, visitors, service providers, business representatives, and the general public, providing a professional, respectful, friendly, and culturally appropriate welcome.
• Greet visitors, determine the purpose of their visit, provide general information within the scope of the position, and direct individuals to the appropriate employee, department, service, meeting area, or resource.
• Provide additional assistance to Elders, individuals requiring accessibility support, and visitors requiring assistance navigating the Administration Building.
• Respond to in-person and telephone inquiries, direct calls, take accurate messages, assist with connecting callers to employees, and determine when matters require transfer or escalation.
• Recognize and appropriately elevate complaints, sensitive matters, unusual situations, safety concerns, and requests outside the authority of the position to the Office Manager or appropriate designated authority.
• Maintain awareness of employee and leadership availability while protecting privacy and confidentiality and not disclosing unauthorized personal information, schedules, whereabouts, or contact information.
• Maintain visitor awareness and follow KFN procedures relating to building security, emergencies, evacuations, and other safety requirements.
• Receive, sort, date-stamp, record, and distribute incoming mail, correspondence, cheques, and courier items; process…