Service Advisor

Our client in the automotive and refrigeration industry is seeking a Service Representative to join their team. In this role, you will be leading a team of individuals and assisting clients. The ideal candidate will ideally have automotive industry experience, an outstanding team-player attitude, and be comfortable with being hands‑on to contribute to the business’ success.

Service Representative

Coquitlam, B.C.

$55k to $65k per year, depending on experience

• Being the main point of contact for customers while technicians repair their equipment
• Communicate updates, changes and solutions to issues that arise to customers
• Schedule work for technicians and make changes on the fly, as needed
• Liaise with the Parts Department to coordinate the delivery and sourcing of parts required for completing repair work
• Input work orders into customers’ online portals/software
• Open, update and close work orders relating to each repair
• Prepare estimates and work with customers to gain approval

• Experience in the automotive, refrigeration, or heavy‑duty mechanic industry is preferred
• Positive attitude, great customer service skills, and team‑player mentality
• Excellent written and verbal communication skills are necessary
• Car dealership experience is ideal, but not required
• Technical knowledge is an asset, but willingness to learn is agreeable

• $25 to $30 per hour starting wage (negotiable based on experience)
• Permanent, full‑time role
• Monday to Friday, 8 AM to 4:30 PM schedule
• Health/dental perks and RRSP matching program
• 2 weeks’ vacation (potential for negotiation)
• Great company culture with room for growth