Disability Management and Claims Advisor
Job Title
Disability Management and Claims Advisor
Competition Number
Posting Open Date
10-26-2026
Posting Close Date
11-23-2026
Job Location
City Hall
Department/Division
Employee Development Safety & Health
Job Family
Excluded/Management
Job Category
Human Resources
Job DescriptionDISABILITY MANAGEMENT AND CLAIMS ADVISOR
Temporary Full Time – Three Year Term - (Exempt)
About Us
One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As one of British Columbia’s largest and most dynamic municipalities, Coquitlam is hometo a diverse and rapidly evolving community of more than 170,000 residents.
Located in the heart of Metro Vancouver, Coquitlam combines establishedneighbourhoods, emerging urban centres, rapid-transit connectivity and significant new community development with extensive parks, trails and naturalareas. The City is experiencing substantial growth and transformation while continuing to focus on thoughtful city building, sustainable service delivery and an exceptional quality of life. Our brand is built on managing our resources in a responsible and sustainable manner while supporting a vibrant,growing regional urban centre.
We envision a bright future in Coquitlam that wehope includes you.
Supporting that work means supporting our people. Our Health and Safety team brings together professionals committed to preventing injuries, supportingrecovery and helping employees return safely to meaningful work. With an established disability management program and strong leadership support, weoffer an opportunity to apply your expertise where your contribution will bevalued.
About You / What WeAre Looking For
You know that effective disabilitymanagement takes technical expertise, sound judgment and strong relationships.
You can work through a complex claim, identify practical return-to-work options and bring people together around a clear plan. You approach sensitiveconversations with empathy and confidence, balancing employee recovery with operational needs and the City’s responsibilities as an employer.
We are seeking an experienced
Disability Management and Claims Advisor for a three-year temporary full-time opportunityfocused on occupational WorkSafeBC claims. You will manage workplace injury claims from initial reporting through resolution, coordinate modified duties andgradual return-to-work plans, and represent the City’s interests in complexclaims matters.
Working within our Health and Safety team and alongside Human Resources colleagues, you will build relationships with employees, supervisors, managers, union representatives, healthcare providers and WorkSafeBC. You will also contribute to early intervention and prevention initiatives that strengthen our approach to workplace injurymanagement.
Reporting to Manager of Health and Safety, this role offers the opportunity to take ownership of a specializedportfolio while drawing on the support of an experienced, collaborative team.
Main Responsibilities
- Manageoccupational WorkSafeBC claims, including reporting, reviewing claiminformation, preparing employer submissions and monitoring decisions and claimprogress.
- Develop,implement and monitor individualized modified duties and gradual return-to-work plans in collaboration with employees, leaders, healthcare providers andWorkSafeBC.
- Maintain regular follow-up to identify barriers, adjust plans and support safe, timelyand sustainable returns to work.
- Review claims decisions and prepare evidence-based requests for relief of costs,review submissions and appeals, as appropriate.
- Provide practical advice to managers, supervisors and employees on occupationaldisability management, accommodation and…
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