Customer Experience Representative

Customer Experience Representative

Job - Permanent Full-time
- Agent/Clerk - Customer service

Branch office:
Coquitlam
-Coquitlam British Columbia V3K 6T1

As soon as possible Schedule:
Monday to Friday (Day)

Salary: $47 000 - $53 000

Description:

The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.

Responsibilities:

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Provide exceptional customer service and advisory roles to our clients;
• Follow up with clients/vendors regarding order reception or back orders;
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

• A high school diploma;
• A passion for customer service;
• Strong communication skills with the ability to upsell/ cross-sell;
• Capacity to work independently and/or as part of a team;
• General knowledge of MS Office;
• Effective organization skills;
• Adaptability, responsibility and flexibility;
• Manage the inventory and carry out the annual inventory
• Able to lift 50 pounds
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note:

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter
  , tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork
  , highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you succeed.

Disclaimer:

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.