Service Representative

Enhance customer experiences in the automotive field as a Service Representative in Coquitlam, B.C. Take the lead with a proactive team and hands-on approach to client relationships.

Our client in the automotive and refrigeration industry seeks a dedicated Service Representative. This role benefits from previous automotive experience while engaging closely with customers and technicians. You will schedule work, manage updates, and communicate closely with clients to ensure seamless service delivery.

Key Responsibilities:

• Act as the primary contact for customers during repairs

• Communicate updates and solutions to customers promptly

• Schedule and adjust technician workloads as necessary

• Coordinate with the Parts Department for timely delivery

• Manage work orders accurately within online systems

Requirements:

• Experience in automotive or refrigeration industries preferred

• Positive attitude with strong customer service skills

• Excellent verbal and written communication abilities

• Car dealership experience is a plus but not mandatory

• Technical knowledge is helpful, but a willingness to learn is key

Drive customer satisfaction and operational success in Coquitlam as a Service Representative.
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