Customer Support Rep

Position: Customer Support Rep for Teladoc Health
Join Teladoc Health as a Customer Support Representative, focusing on delivering outstanding patient service. Manage inquiries in a dynamic and engaging call center.

As a Tier 1 Patient and Member Support Representative, your role will involve responding to calls, emails, and chat inquiries from patients. You will utilize your communication skills to explain Teladoc services effectively and demonstrate empathy for diverse needs. Critical thinking and crisis management are key as you ensure a high level of customer satisfaction.

Key Responsibilities:

• Address inbound communication from patients and members

• Provide resolutions to inquiries and concerns promptly

• Explain complex concepts in simple terms

• Keep service queues organized and managed

• Collaborate and communicate effectively within your team

Requirements:

• Exceptional empathy when engaging with patients

• Strong organizational skills to prioritize tasks

• Ability to adapt to new workflows quickly

• Bilingual in English and French is essential

• Thrive in a fast-paced, competitive environment

Utilize your communication prowess and problem-solving skills at Teladoc Health for patient and member support.
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