Intake Specialist - Bilingual Engagement

Elevate your career as a Bilingual Intake Specialist in Coquitlam! This role focuses on enhancing client experiences through effective communication and service.

Join our dynamic team where your passion for helping people will be valued. As a Bilingual Intake Specialist, you will handle various inquiries while collaborating across teams. Your ability to manage multiple priorities and provide timely responses will make a significant impact on our members’ experiences.

Key Responsibilities:

• Act as the initial point of contact for all communications

• Help members with travel and medical appointment logistics

• Connect with global service providers for essential documentation

• Provide status updates to clients on assistance requests

• Facilitate safe return logistics for members in need

Requirements:

• Degree or diploma in relevant fields

• At least 2 years in customer service roles

• Proficient in Microsoft Office tools

• Advanced English and French communication skills

• Strong independent working and time management skills

As a Bilingual Intake Specialist, you will play a crucial role in delivering exceptional service and solving client needs effectively.
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