Customer Service Representative

GFL Environmental is looking for a Customer Service Representative to join our team in Coquitlam, British Columbia
.

At GFL our goal is to invest in our people and provide opportunities to grow for life!

The Call Centre Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

• Retirement Saving Options, for future financial security
• Prioritized orthodontic and vision coverage
• Life Insurance
• 10 days of annual paid vacation

• Handle inbound customer calls and emails for multiple GFL Environmental divisions
• Respond to customer inquiries with a solutions-oriented approach while managing multiple tasks efficiently
• Conduct customer follow-ups and return calls to ensure timely resolution of issues
• Complete email follow-ups regarding service inquiries, account updates, and requests
• Process payment requests and support billing-related inquiries
• Run credit checks for new customer accounts in accordance with company procedures
• Act as a positive ambassador for GFL Environmental by promoting cooperation and collaboration with internal teams and external customers
• Perform additional duties as assigned by management
• Maintain flexibility with work schedules, as start times and daily responsibilities may vary based on operational needs

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact my

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.