Customer Service Expert at Crossroads C&I

Join Crossroads C&I in Coquitlam as a Customer Service Expert, focusing on fostering customer relationships and managing order inquiries. Thrive in a dynamic environment alongside industry leaders.

This permanent role on our order desk is designed for individuals with experience in wholesale distribution, specifically three years in a similar position. You will be the primary contact for customers, ensuring professionalism and efficiency while processing their orders and addressing technical inquiries.

Key Responsibilities:

• Process customer orders through various communication channels

• Read and interpret customer requests accurately

• Provide technical support for product inquiries

• Enter order details into the computer system faithfully

• Ensure timely delivery through monitoring shipments

Requirements:

• 3 years of experience in an order desk environment

• Detail-oriented and customer-service focused

• Strong interpersonal skills and mechanical aptitude

• Build good relationships with customers and teams

• Work collaboratively to resolve customer issues

Bring your expertise to the forefront of customer service with Crossroads C&I and make a lasting impact.
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