Customer Service Leadership

Position: Customer Service Leadership Role
Become a Customer Service Supervisor at Waste Connections of Canada, focusing on team excellence and operational efficiency. This role emphasizes coaching and elevating customer service standards.

As a vital leadership figure, you will bring 2-3 years of customer service experience, with a preference for management experience. Your responsibilities include supervising team members, tracking call volume, and managing customer account issues. You will also ensure compliance with company policies and foster collaboration among internal departments.

Key Responsibilities:

• Coach and support customer service team members

• Monitor team productivity and service metrics

• Escalate and resolve customer service complaints

• Manage customer account modifications and billing

• Implement process improvements to enhance efficiency

Requirements:

• Minimum 2-3 years in customer service settings

• 1+ year supervisory experience preferred

• Proven leadership and coaching abilities

• Competence in Microsoft Office tools

• Strong organizational and multitasking skills

Utilize your leadership skills to drive exceptional customer service at Waste Connections of Canada.
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