Head Concierge

Join Our Team as Head Concierge!

We are seeking a dependable and professional Head Concierge to join our team at a building with 379 units based in Coquitlam, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.

• Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
• Security Oversight: Monitor and control access to the property, ensuring the safety and well-being of residents.
• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
• Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.
• Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.
• Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
• Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
• Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
• Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.
• Team Leadership: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Experience in a leadership role or managing concierge teams is preferred.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.)

Please note that this is a temporary position to cover a maternity leave. The contract term is 10 months, with the possibility of extension.

Job Type: Full-time, Monday
- Friday

Starting Date: ASAP

• 8-hour shift
• Monday
  - Friday, 7:30 AM - 3:30 PM

Salary: $24.00 - $25.00 per hour

• Concierge / Head Concierge: 2-4 years (preferred)

Location: Coquitlam, BC

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker or leadership roles, creating a fulfilling and rewarding career.