Customer Service Representative

Pursue a rewarding career as a Customer Service Representative at Crossroads C&I in Coquitlam, where your skills will support our clients in a leading insulation distribution company.

We are seeking a seasoned Customer Service Representative to join our order desk team. With a minimum of three years’ experience in a wholesale setting, you will engage with a network of long-term clients, needing strong customer relations and technical support abilities. Your interactions will set the tone for our service excellence in the industry.

Key Responsibilities:

• Take customer orders by phone, email, and in person

• Provide detailed responses to customer inquiries

• Enter customer order data into our system

• Monitor shipment dates and expedite as necessary

• Collaborate with internal teams to resolve issues

Requirements:

• Essential three years of experience in distribution environments

• Strong mechanical understanding and customer-centric approach

• Excellent communication and relationship-building skills

• Ability to manage multiple priorities effectively

• Comfortable handling technical product inquiries

Join Crossroads C&I and elevate your customer service career in Coquitlam, BC.
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