Settlement Integration Facilitator

Position:
Settlement Integration Facilitator

Program:
Solid Start 360

Type:
Temporary, Full-time

Schedule:

Hybrid, 35 hours per week

Duration: ASAP – March 31, 2027

Location:

Coquitlam & Maple Ridge

Posting Date:
August 19, 2026

Closing Date:
August 26, 2026

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Promotes pre-settlement process through delivery of key of information and orientation workshops and Canadian life skills group sessions utilizing approved curriculum, either in person or online. Provides support to clients in accessing digital group services in alignment with IRCC Settlement Program outcomes.

Group Information & Orientation (I&O):

• Plan, prepare, and facilitate group I&O sessions that strictly align with service requirements of the IRCC Settlement Program.
• Deliver group I&O sessions using IRCC’s Welcome to Canada Fact Sheets as the core content framework. Sessions must cover the following required topics, as applicable to client needs:
  After Your Arrival, Housing, Employment, Health Care Services, Money and Finances, Building Your Community, Education, Post-Secondary Education, Consumer Protection, Indigenous Peoples, Foreign Credential Recognition.
• Ensure group I&O sessions are informational and orientation-focused, not case management or counselling, and are delivered in a group-based format as required by IRCC.
• Adapt delivery methods (plain language, visual aids, interactive activities) to support ESL learners while maintaining fidelity to IRCC-approved content.

Workshop Facilitation & Client Engagement:

• Facilitate settlement-related workshops and group sessions either onsite or online, tailored to clients’ settlement, pre-settlement, and early integration needs.
• Engage participants using a variety of adult learning methods, including group discussion, role-playing, practical exercises, and multimedia presentations.
• Review, evaluate, and continuously improve group sessions to ensure effectiveness, relevance, accessibility, and quality.

Referrals & Service Navigation (Group-Based):

• In group drop-in settings, provide targeted referrals to ISSofBC programs and services (e.g., settlement, employment, language supports) and to appropriate external community and mainstream services.
• Conduct client referrals and light follow-ups emerging from group I&O sessions and group drop-ins, ensuring appropriate warm hand-offs where required.
• Maintain clear boundaries between group information provision and individualized supports, referring clients to Client Integration Specialists as appropriate.

Program Administration, Preparation & Compliance:

• Complete Group I&O preparation and follow-up activities, including session planning, material preparation, post-session documentation, and coordination with the Settlement team.
• Promote and support recruitment for group I&O sessions and workshops in coordination with the Settlement team.
• Accurately track participant attendance and service delivery in ISSofBC’s client information system (New Track) in accordance with IRCC reporting requirements.
• Participate in staff meetings, training, and compliance briefings related to IRCC program requirements and service standards.
• Perform other related duties as assigned.

• Fluency in an additional language(s) is considered a strong asset.
• Certificate or diploma in a relevant field, with a minimum of one (1) year of facilitation experience or training, or an equivalent combination of education, training, and experience.
• Strong written and verbal communication skills in English.
• Demonstrated experience facilitating group workshops or orientation sessions.
• Understanding of adult learning principles and trauma-informed, culturally responsive practice.
• Demonstrated cultural competency and commitment to working effectively with diverse…