Event Emergency Dispatcher

GTA and surrounding area, BC and Alberta, Canada | Posted on 04/02/2026

• City GTA and surrounding area, BC and Alberta
• Country Canada

We have a wealth of experience in supporting special events. Whether your event is a marathon, cycling event or obstacle adventure course, a music festival, concert, or VIP speaker, a stadium-based event, parade or civic celebration, we have the expertise. We are national leaders in event medical, first aid, health and safety for mass gatherings. We have expertise in risk management, emergency planning, traffic planning, event operations and medical direction.

WHO WE ARE:

Odyssey Medical is a nationally incorporated Canadian business specializing in Event Medical and Risk Management services. Delivering approximately 2500 days of simultaneous event coverage annually, Odyssey supports private and public clients as they host events ranging in size, scale and complexity. Backed by credentialed and fully insured multidisciplinary response teams, Odyssey administers front-line patient care and programs across a range of events such as marathons, cycling races, obstacle and adventure courses, mass-gathering concerts and festivals, stadium-based events and community-focused celebrations.

Additionally, Odyssey has experience supporting established venues such as nightclubs and film & TV sets with medical team coverage on a year-round basis. Odyssey has an established Medical Direction and symptom relief program to support first responders, medics, and advanced medical team practitioners in providing efficient, discreet and exceptional care.

WHAT WE ARE LOOKING FOR:

We are currently recruiting Dispatchers at events nationwide. If you’re interested in joining the Dispatch team, we’d love to hear from you!

The Event Emergency Dispatcher is responsible for controlling and coordinating medical response during live events. Operating within the Unified Command Centre (UCC), the Dispatcher receives calls for service, assigns field resources, tracks unit status, and ensures accurate documentation of all incidents.

This is a high-responsibility operational role. Dispatchers are expected to think clearly under pressure, communicate decisively, and maintain system discipline throughout the lifecycle of every call. The position is best suited to individuals who perform well in structured, fast-paced environments and who take ownership of operational clarity.

As an Event Emergency Dispatcher, your focus will include:

Managing calls from intake through closure with accuracy and control.

Assigning and tracking resources to maintain effective coverage.

Maintaining calm, concise radio and internal communications.

Entering complete and accurate call records in the dispatch system.

Preserving audit-ready documentation and professional reporting standards.

Monitoring operational tempo and identifying emerging risks.

Escalating critical incidents appropriately to leadership.

The dispatch board reflects real‑world activity at all times.

Crews operate with clarity and minimal confusion.

Critical incidents are escalated appropriately and efficiently.

Documentation is complete, accurate, and defensible.

The room remains calm, structured, and controlled—even during peak activity.

You are composed, detail-oriented, and comfortable making decisions in real time. You communicate clearly, maintain situational awareness, and understand that documentation accuracy matters as much as operational speed.

Clear verbal and written communication skills.

High attention to detail.

Ability to multitask without losing clarity.

Emotional regulation and professional composure.

Strong computer proficiency and comfort with digital systems.

Experience in dispatch, emergency services, event operations, or similar high‑tempo coordination role.

Comfortable working within structured protocols and systems.

Strong typing and documentation skills.

Experience in healthcare, emergency…