Member Services Representative

Join Coast Capital as a part-time Member Services Representative in the Coquitlam Branch. Provide impactful financial advice and outstanding member service in a supportive environment.

Coast Capital is seeking positive, team-oriented individuals for its Coquitlam Branch. As a Member Services Representative, you will be the friendly face of the branch, ensuring exceptional member experiences.

Your role includes providing financial advice, conducting money chats, and educating members about digital banking options.

Key Responsibilities:

• Welcome members warmly to create a great first impression

• Proactively identify opportunities to enhance member relationships

• Assist in educating members on online and mobile services

• Collaborate with team members to meet financial needs

• Resolve member banking issues with ownership and care

Requirements:

• Strong verbal communication skills in English

• Proven ability in active listening and problem-solving

• Demonstrated empathy towards member situations

• Self-motivated with a proactive approach

• A genuine interest in learning about financial services

Elevate your customer service skills and play a vital role in shaping positive member experiences at Coast Capital.